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 Managed Service Provider (MSP)

The IT space is constantly evolving and changing; This can take a toll on the resources of smaller companies that don’t have the in-house expertise to keep up with it all. It can be a huge burden for these businesses, but now there’s an easy solution: managed services. If you’re unfamiliar with this concept, it’s a pretty simple one. A managed service provider (MSP) collects your Company’s IT in exchange for a fee; This can take away the burden of handling your most basic IT needs.

What is a Managed Service Provider?

A managed services provider (MSP) is a company or person that will maintain, update, and monitor your IT infrastructure monthly. MSPs perform various tasks to ensure your business has the best possible IT systems in place. These tasks include installing new security systems, patching applications and operating systems, monitoring network performance, and more. It’s a pretty good deal and can be a relief to any small business drowning in its technology.

How do IT Managed Services Work?

An MSP sets up your IT infrastructure, monitors it daily to ensure it is running smoothly and fixes any issues as they pop up; This removes the burden of managing your IT systems. You have to pay a flat fee to the MSP each month, and they will handle everything else.  

For example, hiring a managed service provider can be a great option if you’re a small business owner and don’t have the in-house knowledge to keep your IT systems updated and running. An MSP will handle your network systems, scanning for all known vulnerabilities and patches, ensuring that your entire system runs smoothly with unlimited internet access. This isn’t limited to just security issues, either. For example, if your Company has a tech-savvy employee who likes to tinker with their machines, an MSP can fix any problems.

Benefits for IT Managed Services

Save Time and Money

It’s not always easy to spend time and money fixing issues alone. However, hiring a managed service provider can remove this burden. This way, you can concentrate on running your business instead of staying up all night trying to fix a broken computer or virus.

Protect Your IT Systems

A managed service provider will scan for known vulnerabilities and patches installed on your systems. If there is an issue in the system, it can be fixed with a simple phone call from the MSP, and your system will be back up quickly, protecting against further problems.

Stay on Top of IT Trends

An MSP will stay on top of all the latest trends in the IT industry, including new operating systems, security threats, and any other changes to your system. They will implement these updates and upgrades to your infrastructure when you don’t have the time or resources to do so yourself.

24/7 Support Line

If you have a problem with your system in the middle of the night, it can be stressful to figure out what happened and how to fix it. However, if you hire an MSP, their support line is always available 24/7 so that you can quickly track down any issues that may arise with your network and systems.

Support Knowledge

With an MSP, you don’t have to worry about hiring an IT expert to come in and help you with your systems anymore. Instead, they will have their IT staff who can help you with any issues that may crop up at any time; This is an excellent option for small businesses that don’t have the resources or expertise to manage their IT systems independently.

Cleveland managed its services to help small businesses focus on running their Company without having to worry about any technical issues that may arise.


Managed services are an excellent option for small businesses that don’t have the time or resources to manage their IT systems independently. With the help of an MSP, you can free up your employees to focus on their core business and let the experts handle your IT infrastructure so you can get back to focusing on what matters. NGEN IT can provide your Company with the quality managed services you need.



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