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What happens if a moving company damages something?

When you hire a moving company to oversee your move, they take on the liability of ensuring items making the move are transported safely without being damaged or broken.

 However, in the event something does go wrong, it is ultimately their responsibility to replace or repair any damaged items that arise during transit.

In order to draw attention to any potential damage done during the transporting process.

 You should collect evidence of what was damaged by creating photos and/or a list of impacted items based on personal inspection.

With this documented proof at hand, you will be able to submit your claim through writing a concise and detailed statement formalizing your request for compensation towards replacement.

Repairs immediately after being involved in an accident with highly trained moving professionals who know what damage could occur during transit.

 When hiring a moving company, you’re entrusting a team to transport all of your belongings.

If it happens that you’re unhappy with your moving company because something was damaged during the move or if some items are missing, it’s important to know what your next steps should be.

To start, you will need to gather evidence showing the extent of damage or loss and slowly file a claim for reparations depending on how much is missing or damage.

 Your claim may take some time to process so patience is key when going through this process.

When moving within Copenhagen, Denmark, you want to ensure that your goods are properly moved and delivered safely. That’s why we at BedsteFlytpais.dk know it’s important to hire a (moving company) Flyttefirma that can deliver on the job they promise while also providing you with a price you can afford.

Take pictures of the damage

A few important things to help you make sure your possessions are correctly secured during a move.

As tedious as it may be, take pictures of the items prior to leaving as well as each item’s serial/model number when you inspect them before using.

 These numbers will assist in assuring the moving company is fully aware of all damage done to each item that you’re accountable for so that reimbursement can be made.

 This will also serve as trusted documentation if there are any accusations or complaints about what constitutes damage and what does not.

this is an important process! Please note and re-define (use new vernacular) for “detailed”

 It’s vital that you get a thorough, documented assessment of any damage so as to make it easy for you to file a claim against the moving company.

Their insurance provider. It may take several days or even weeks before you get a chance to do this because your attention might be occupied with other things at first.

Document all contact with the moving company

Contact the moving company and notify them that you are moving.

 This call is an essential part of starting your move because the driver will need details to plan your pickup.

You should also make sure that there are some extra hands present on the day of pickup to help assist with bringing your belongings into the truck.

Take pictures of your belongings and get the number on every item.

The moving company is responsible for any items that are damaged during a move as a result of their negligence.

 You or an accompanying person will be responsible for inspecting all fragile items before the moving company leaves.

Document all details with the moving company. Write the date and time down in a notebook every time you speak/have spoken to them, as this will be useful evidence when you make your claim later on.

Leave a note with full names, phone numbers and full addresses (include county if not a Denmark address).

If they are unable to provide full details, ask for a business card or similar documentation with their name on it.

The more information that you have on hand at this point, the easier it will be to make your case against them!

Save all hard copy documents from the moving company

Hire a moving company.  Hiring a big truck with ample space to store your possessions is important so that you can transport all your belongings.

When hiring a moving company, find out if they have liability insurance for any damage done to your belongings and ask for an estimate on the price of this coverage.

 You might also need to ask about other policies and fees, such as an hourly rate, additional fee for packing supplies or transporting pets, or charges for parking or waiting time.

 Before you start moving your things to your new residence, contact local law enforcement and make an incident report.

 Give them incident details from the beginning so that they can take appropriate action based on the law of your city or state.

A police report will identify the moving company if there is some kind of problem later by connecting the disorder with a specific truck number or other identifying information.

 Which may relate to their business license or insurance policy.

 The most reliable way to prove items were damaged would be to take photographic evidence at the time of delivery.

Determine the type of liability insurance 

Moving companies offer liability insurance for the full value of your shipment or for the assessed value.

Some movers provide this coverage for free, but others will levy a surcharge for the full value option.

One of the most common mistakes that people often make is not buying enough packing materials.

If you’re moving across town, it’s understandable, but if you’re moving to another state or country and paid an average amount for your move then the least you could have done was buy some bubble wrap.

It could have made a huge difference in the long run! You should always think about this when planning for a move – especially if you plan on doing it yourself.

The last thing that you want to do is spend extra money having new flooring or curtains because what you had packed wasn’t protected enough by materials used like bubble wrap.

Large moving trucks are not cheap to rent or buy.

 Some movers will charge you a daily rate for the truck and others may exclusively use flat rates to get the job done, making it seem like they’re taking advantage of the situation.

 Company owners must weigh the costs, including insurance, in order to stay in business and make a profit.

 Insurance can be an expensive cost, especially when you are relying on a mover to provide it at no cost to you.

 This is because if they want this coverage they need to carry enough liability insurance to cover anything that happens during transit including accidents or improperly packed items.

 Thankfully there are ways around full value protection now that give customers access to lower-priced moving services without sacrificing quality and peace of mind.


If you have decided to hire a moving company to relocate your belongings, you may have concerns about how your items are being handled.

There are many stories about how movers damaged items and sometimes, it can be the fault of the customer.

 However, there are many steps you can take to protect your items before the move begins and to take action if something is broken or misplaced.

For example, you can cover your furniture in protective pads and bubble wrap.

You can also make sure all fragile items are properly boxed. If you have questions about protecting your belongings, we encourage you to contact the moving company before your move.

 If you are hiring a moving company, make sure to ask about their professional packing and moving services. In addition, you can take a look at our blog to learn more about moving and storage.

Eleena Wills
Hi, I’m Eleena Wills. Being a writer and blogger, I strive to provide informative and valuable articles to people. With quality, constructive, and well-researched articles, one can make informed choices. I cover a wide range of topics, from home improvement to hair styling and automotive.


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