With modern internet technologies, it is possible to integrate business communications in many ways. Therefore, companies need to decide how to use these new technologies. Desk phones and traditional mail are becoming obsolete. Many believe these methods will be eliminated.
Converged Solutions
For users and companies alike, converged systems have several advantages. They streamline user accounts and do away with the requirement for additional voicemail accounts. The next generation of business communications will be converged solutions.
Businesses need to communicate effectively to remain competitive in a global marketplace. However, aging data networks and telecom systems do not provide the flexibility and features required. Converged voice and data networks can provide significant cost savings, low latency, and flexible connectivity while future-proofing businesses against further technological advances.
Cloud Technologies
Cloud technologies are used by many businesses to manage their communication processes. They can be accessed anywhere and anytime and provide various benefits, including data mobility. For example, cloud users no longer need to carry around external hard drives and CDs. They can even access corporate data from mobile devices, which allows remote employees to stay in contact. Users can also benefit from automatic updates provided by cloud vendors.
Cloud computing also helps to improve business communication between companies and third parties. This allows employees to collaborate with colleagues anywhere in the world, edit documents simultaneously, and work on files transparently. The ability to quickly and easily respond to changing business needs is a key benefit of cloud computing. In a survey by InformationWeek, 65% of respondents said that the ability to meet changing business demands quickly is their primary reason for using cloud-based services.
Multimedia
When it comes to business communications, multimedia is the way to go. The interactive nature of multimedia creates a powerful and personal message. Multimedia combines the persuasive power of visuals and audio. For example, a video product demo is much more compelling and informative than a boring manual. Moreover, multimedia content captures the audience’s attention and encourages sharing.
Today, companies can establish a web server or a dedicated Internet machine to use multimedia. These sites have an easily identifiable address and can be viewed by anyone with a high-speed Internet connection. Multimedia can be used for simulcast presentations and self-paced learning. With the help of the web, more companies can justify the costs of multimedia.
Chatbots
Business communications can be improved through the use of chatbots. This technology can help businesses provide quicker and more accurate responses to common questions from customers. It can also be useful for customers who live in different time zones. In addition, it can provide information about similar products and services. As a result, businesses can use chatbots to increase customer satisfaction and reduce churn.
The use of chatbots is growing in popularity among businesses. According to a recent study, 62% of customers in the US and Europe said they would prefer to communicate with companies that offer such services. It was also found that the demand for messaging functionality was higher in B2B companies than in B2C companies. Moreover, 58% of B2B companies now include chatbot functionality in their communication channels.
Automated Reminders
Automated reminders can make it much less likely for teams to miss scheduled video calls. These reminders can send the relevant information to team chat apps minutes before the start time. They can also help with agenda preparation. By setting up automated reminders, teams are less likely to miss scheduled video calls and avoid the frustration of being late.
Text message open rates are far higher than emails, with 97% of text messages read within 15 minutes. That’s a significant number of people reading a text message, so sending reminders via text is a great way to cut down on missed video calls. Make sure to include a prompt to respond to the reminder so that everyone is on the same page.
Automation Accelerates Innovation
Automation is implementing new technologies that make business processes more efficient and effective. It also reduces costs and increases quality. However, companies must apply best practices consistently and use proven software to make the most of automation. For example, a successful organization should use technologies to create a more consistent and faster digital customer experience and simplify internal processes.
Automation requires a massive effort, and the use of new technologies can be intimidating. Even experienced leaders can experience difficulties applying new technologies on a large scale. To make things even more difficult, executives typically approve major investments with a promise of a big payback within a few months.
