Technology is rapidly changing the functions and future of businesses. As a result, the businesses are automating their operation and processes as a step toward digital transformation. Automating existing business processes helps build efficiency, scalability, and reliability and enhances productivity.
Business process automation expects to grow to 19.6 billion USD by 2026 from 9.8 billion in 2020. Approximately 97 percent of organizations believe that automation is crucial for digital transformation. Types of automation solutions adopted by organizations are business process automation, robotic process automation, and intelligent process automation.
Irrespective of the type of automation we choose, automation brings several benefits to businesses. Business process automation helps meet the demand of employees burdened with repetitive tasks and work overload and can reach breaking point without automation due to the volume of work.
Why Business Processes Need Automation
Businesses deal with complex and high-volume environments and manually handle repetitive tasks. Digitization has eventually increased the volume of data which is tedious to manage manually.
Adopting automation within the organizations ensures efficiency and smooth operations.
Some high-volume tasks like email push and notification, helpdesk support, creating customer case studies, sales orders, procurement, and data aggregation and migration, when performed manually, require multiple people for execution and a lot of time and effort.
Manual processes not just waste time and money but also sap the workforce’s energy. Automating these repetitive and high-volume tasks helps in bringing a significant impact on the processes and system.
Automation changes the way we work, reducing the need for people to do rote tasks. It increases the need for individuals for creative problem-solving skills and critical thinking. Integrating automation with machine learning and artificial intelligence can make the automated features and functions perform tasks that require logic and even learn the new patterns. It helps make the next project and process more streamlined. Thus, business process automation is the stepping to digital transformation, leading to business productivity and growth.
How Automation Benefits Businesses
Automation of business process needs clarity about the business procedure and methods during the designing stage. It helps understand the tasks and involved people. And process mapping helps employees analyze the automated process and get an insight into the gap between the manual process and the automated process. Business process automation brings numerous long-term benefits for organizations in all industries, such as healthcare, insurance, services, manufacturing, e-commerce, etc.
Here is the list of some key benefits that automation brings to industries.
- Streamline Processes
Automation helps an organization shift its focus from maintaining manual and recurring tasks to improved and orchestrated workflow. By developing adaptive business processes that give real-time insight, visibility, and control across the organization, businesses can add value to the working process and results effectively and efficiently.
Automation streamlines the business process that sets clarity & accountability, provides valuable insight, and faster turnaround time. It makes it easy to eliminate wasteful activities and enhances tasks that add business value.
- Standardized Operations
To increase speed, achieve a business outcome, or improve customer experience, organizations follow rule-based work in different ways across multiple disciplines. And sometimes, in a single business unit, people follow different ways to perform work.
With automation, the processes and operations within an organization get standardized. It helps the organization set a validated and accepted set of procedures to accomplish a business outcome. Operations become reliable, consistent, and transparent.
- Boosts Accuracy
Automated systems help perform each task identically without any human error. It is the natural match for any process that requires accurate information and figures.
Automation can generate even the 100th result with the same precision and accuracy as the first one. The accuracy of an automated system helps in building confidence in data. Further, reduce frustration due to manual process and supports the team’s work more efficiently.
- Improves Collaboration & Progress Tracking
The employees require to accurately input information, complete tasks, and alert other workers to move along the project. However, automation of critical tasks leads to a swift completion of tasks and updating the team. An automated system keeps track of the project’s progress and changes. Real-time alerts, instant access, and transparency allow employees to remain updated and collaborate efficiently.
- Increases Customer Experience and Satisfaction
Simplification and systematization of processes directly impact the customer interaction with the brand and enhance their experience and expectations. For example, automated chatbots and call forwarding solutions enable direct and efficient communication. Automating the process of requesting and responding to reviews generates fewer errors and higher consistency. Facebook automated ads, customized Google ads, and targeted ads help generate leads.
- Offers Flexible Solutions
Automation offers flexible solutions for different businesses and their process. Identifying the tasks in the process that requires automation most helps to make high-value use of the technology. The business tasks that are mundane, repetitive, and require a high degree of accuracy require automation. From data entry to simple processing and tracking of documents, they work best when automated.
Automation Driving the Future of Businesses
Industries like manufacturing, finance, healthcare, and education use automation technology to streamline their work process and enhance the way they function. A combination of automation, analytics, and AI can vastly improve decision-making. Where humans take weeks or months for a strategic decision, machines can make even hundreds or thousands of decisions per second.
Automation tools are available in many types of processes, file transfers, order entries, report generation, email marketing, event log monitoring, and batch processing. Customer support processes can get automated with conversational AI chatbots, voice bots, and voice assistants.
Thus, automation is driving the future of businesses by improving their business process and operational efficiencies and enabling business relevance. And Businesses lacking in automation may create process inefficiencies and even lead to business obsolescence.
DefineRight Enabling and Enhancing Businesses with Automation DefineRight is a business enablement service provider helping organizations optimize their operations and scale up their business areas. Offering Automation as one of the core business enablement services, DefineRight helps organizations automate their mundane tasks, streamline business processes, minimize costs and increase efficiency. We enable organizations towards digital transformation by understanding their unique business process, automation requirement, and customized automation solutions.