There has been an increased demand in recent years for digital voice assistants worldwide, with 110 million virtual receptionists in the United States alone; this demand shows no signs of slowing down anytime soon. As a result, virtual receptionists are more than a fad and have become a mainstay in large and small businesses.
While the debate rages on whether you should have a receptionist, regardless of location, outsourcing this position to a trusted call handling service in UK or an individual may have some significant advantages. Here are reasons to consider doing so:
- They are more effective than voicemail.
When potential customers call your business, they want to be connected to a person immediately. If your receptionist cannot answer the phone, they will probably leave a voicemail message or call back later.
However, if you have a virtual receptionist on your end, they can screen incoming calls and determine which calls require immediate attention and which ones can wait until later. This means that your customers won’t have to leave messages for you to get their questions answered or resolve issues with their orders.
- No more missed calls.
With a virtual receptionist answering your business phone, you’ll never have to worry about missing a call from a client or customer. In addition, there’s no need to go through your messages individually to see if any critical calls need to be returned.
Instead, you can review your call logs at any time and see all the missed calls in one place. You can also use our system to set up automated greetings for specific times of the day or for when your office is closed. So even if someone leaves a voicemail during those periods, they’ll still receive an immediate response stating when they can expect a return call.
- Save money
The cost of hiring a full-time receptionist can be expensive. Even if you hire part-time employees, you will still have to pay benefits, vacation time, and other expenses associated with having an employee in your office. If you need someone on call for only a few hours per week or month, it does not make business sense to hire an employee. This is where virtual receptionists come in handy!
You can save money using a virtual receptionist because most companies charge per session instead of hourly wages. So, for example, if your company only needs one hour per week from a virtual receptionist, it doesn’t make sense to spend $20 per hour on that person when they would only be working one hour per week. So instead, consider paying $20 per session and only having them work when needed (as opposed to an hourly rate).
Virtual receptionists also don’t have as many expenses as full-time employees since they usually don’t have benefits or insurance costs associated with them either! So if your company is looking for ways to cut costs, look no further than hiring a virtual receptionist.
- Keep Your Business Open 24/7
The main reason to have a virtual receptionist is to keep your business open 24/7. The traditional office hours are Monday to Friday from 9 am to 5 pm. Unfortunately, this means that you must close your business during weekends and evenings, and if anyone needs to speak with you, they will be forced to call back during office hours.
With a virtual receptionist, you can set up your schedule according to your needs, not the other way around. For example, you can choose what times you want your clients or customers to be able to contact you, and the rest of the time, they will be redirected to voicemail or an automated message that will let them know when they can reach you again.
Another great benefit of having a virtual receptionist is that it allows you more time for yourself. If you work from home or in an office without other employees, having someone else answer calls for you can be highly beneficial. It frees up your time for other tasks such as getting new leads, closing deals, or researching your industry.
- Section: Save Time
If you do not have someone dedicated to answering phones, you may find yourself constantly on the phone or trying to juggle multiple tasks while trying to answer calls. This can be frustrating and time-consuming as well.
A virtual receptionist saves you time by answering incoming calls and taking messages, so you no longer need to worry about them. They also have experience handling difficult situations and know how to handle difficult callers without causing any issues for your business or making anyone feel uncomfortable. In addition, you will have more time in your day for other important tasks such as research or marketing activities that can help grow your company.
Virtual receptionists provide businesses with so many significant advantages. By taking calls, they save companies time and money. For an affordable monthly fee, you can have a reliable employee working with you as if they were in the same room. It’s also good practice to separate business and personal matters; an automated receptionist can help you do that, among other things.