Amazon Prime Video is a famous OTT (Over-the-top) platform. It has a wide range of videos, web series, movies, documentation, etc. Prime Video’s application user interface is easy as it provides many features to operate the app. It gives a 30-days trial subscription and many other benefits. On the other hand, Roku is a streaming device that helps you see your favorite content online. But sometimes, the users face their Prime Video not working on Roku. It has different reasons for happening this. If you want to know the reasons and the troubleshooting methods, then take help from this guide.
Prime Video Not Working on Roku – Explanations
The Prime Video Roku issue happens due to the following reasons. These are:
- One of the most familiar reasons is a poor internet connection.
- When you enter the wrong login credentials.
- The Roku is facing compatibility issues.
- When the Prime Video servers are down due to maintenance.
- Expiration of the Prime Video membership can also be a reason.
Those mentioned above are the primary reasons why you face this error. Now, let’s fix this.
Measures to Fix Prime Video Not Working on Roku
Measure 1: Check Your Internet Connection
When you face the Prime Video Roku issue, the first step is to check your internet connection. Most of the time, the primary cause of the issue is the internet. You can check your internet by operating your mobile apps or desktop. If they are working correctly, contact your service provider and resolve your problem.
Measure 2: Restart the Roku Device
If you get your internet issue solved but still facing the Prime Video not working on Roku issue. Then, you can restart your device to get rid of it. As it refreshers the Roku software. Here’s how to do it:
- Firstly, You have to turn off the Roku device using the remote.
- Then, unplug the Roku power cord from the power outlet. Wait for at least 20-30 seconds.
- After waiting, plug the Roku power cord back into the power outlet.
- You have to turn on the Roku device and stream the Prime Video again in the last step.
Measure 3: Log Out and Re-Log into Prime Video Account
As Amazon Prime Video provides multi-user login with the same email address and password. It is possible that the other user might be using your account and have changed the account settings. So, log out of the account and re-login. After logging in, you can set the list of the members who can use it for not getting the same in the future.
Measure 4: Check Your Amazon Prime Membership
Prime Video provides membership for one year and a trial package for 30 days. If any membership expires, renew them from the Amazon Prime application or the web page. The membership starts from $8.99 per month. According to your need, you can avail of the monthly or the yearly subscription.
Now, we are at the end of our blog. When the Prime Video not working on Roku, it can be not very pleasant. As you have to watch your favorite content. So with this blog, we derive the best approaches to fix the issue effortlessly. The above-given information is accessible even for a new user. You can opt for any of them which suits you. But if you can’t fix the issue and face it again, call our experts at +1844-244-1311 for better assistance.